Troubleshooting
10 articles
Fix common connection, DNS, CSV, sending, analytics, and reply-sync issues.
Start with the narrowest symptom
Check account connection, DNS records, campaign validation, lead status, schedule windows, and recent API errors before changing multiple settings.
Account will not connect
Fix common OAuth and SMTP/IMAP connection failures.
4 min read
Domain setup test is failing
Diagnose missing MX, SPF, DKIM, or DMARC records.
5 min read
CSV import errors
Fix failed or partial lead imports.
4 min read
Variables are not replacing
Fix placeholders that appear in previews or sends.
3 min read
Campaign is not sending
Check why a campaign has no outgoing emails.
4 min read
Emails are landing in spam
Diagnose deliverability problems.
5 min read
Replies are not syncing
Fix missing Unibox replies.
4 min read
Tracking domain is not working
Fix CNAME and resolution issues.
4 min read
Low open rate
Read open-rate issues carefully.
3 min read
High bounce rate
Fix lead quality and delivery issues.
4 min read
Need help with troubleshooting? Contact Support