4 min read
Replies are not syncing
Fix missing Unibox replies.
Overview
Reply sync depends on account connection health, provider permissions, filters, and timing.
Recommended workflow
1
Check account connection status.
2
Search Unibox by exact email and clear filters.
3
Look in the provider inbox.
4
Reconnect the account if permissions expired.
5
Contact support with account and thread examples.
Tips that make this work better
Tip
OAuth reconnects can refresh revoked access.
Tip
SMTP send success does not guarantee IMAP reply sync.
Tip
Some provider delays are normal.
Common mistakes to avoid
- Changing campaigns before confirming the inbox received the reply.
- Deleting the account connection before collecting examples.
Done well, this should leave you with
A cleaner Outlio setup, fewer avoidable campaign issues, and a more reliable path from setup to replies.
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