How reply sync works
Understand how replies appear in Unibox.
Overview
Outlio checks connected inboxes so campaign replies can be routed into Unibox and tied back to leads.
Recommended workflow
Connect the sending account with the proper method.
Send campaign emails from that account through Outlio.
When a lead replies, Outlio associates the thread with the original campaign and sender.
Reply from Unibox to keep the conversation in the same account context.
Tips that make this work better
Tip
OAuth connections generally sync more reliably than fragile password-based setups.
Tip
If replies do not appear, check account status and provider permissions first.
Tip
Use Unibox labels so synced replies become pipeline signals.
Common mistakes to avoid
- Replying directly from the provider inbox and forgetting to update lead status in Outlio.
Done well, this should leave you with
A cleaner Outlio setup, fewer avoidable campaign issues, and a more reliable path from setup to replies.
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