How reply sync works
Understand how replies appear in Unibox.
Outlio checks connected inboxes so campaign replies can be routed into Unibox and tied back to leads.
What this helps you do
Outlio checks connected inboxes so campaign replies can be routed into Unibox and tied back to leads.
Recommended workflow in Outlio
Connect the sending account with the proper method.
Send campaign emails from that account through Outlio.
When a lead replies, Outlio associates the thread with the original campaign and sender.
Reply from Unibox to keep the conversation in the same account context.
Quality checks
- OAuth connections generally sync more reliably than fragile password-based setups.
- If replies do not appear, check account status and provider permissions first.
- Use Unibox labels so synced replies become pipeline signals.
Common mistakes to avoid
- Replying directly from the provider inbox and forgetting to update lead status in Outlio.
Done well, this should leave you with
A cleaner Outlio setup, fewer avoidable campaign issues, and a more reliable path from setup to replies.
Related articles
How do I connect my accounts to Outlio?
Overview of supported account connection methods.
Connect Google accounts via OAuth
Connect Gmail or Google Workspace accounts securely.
Connect Microsoft 365 accounts via OAuth
Connect Outlook or Microsoft 365 senders.
Connect SMTP/IMAP accounts
Connect custom providers using server settings.
Account settings explained
Understand limits, sender identity, tracking, and account behavior.
Prepare multiple sending accounts
Checklist for adding several accounts safely.
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