4 min read
Disconnecting and reconnecting accounts
Safely refresh an account connection.
Overview
Reconnect when credentials change, provider access is revoked, or sync starts failing.
Recommended workflow
1
Pause campaigns using the account if sending is affected.
2
Open Email Accounts and select the account.
3
Update credentials or reconnect through OAuth.
4
Run a connection test and send a small preview.
5
Resume campaigns only after status looks healthy.
Tips that make this work better
Tip
Reconnect outside active sending windows.
Tip
Check whether any campaigns depend on the account before removing it.
Tip
If a provider password changed, update app passwords too.
Common mistakes to avoid
- Deleting an account that still belongs to active campaigns.
- Resuming before testing reply sync.
Done well, this should leave you with
A cleaner Outlio setup, fewer avoidable campaign issues, and a more reliable path from setup to replies.
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