Disconnecting and reconnecting accounts
Safely refresh an account connection.
Reconnect when credentials change, provider access is revoked, or sync starts failing.
What this helps you do
Reconnect when credentials change, provider access is revoked, or sync starts failing.
Recommended workflow in Outlio
Pause campaigns using the account if sending is affected.
Open Email Accounts and select the account.
Update credentials or reconnect through OAuth.
Run a connection test and send a small preview.
Resume campaigns only after status looks healthy.
Quality checks
- Reconnect outside active sending windows.
- Check whether any campaigns depend on the account before removing it.
- If a provider password changed, update app passwords too.
Common mistakes to avoid
- Deleting an account that still belongs to active campaigns.
- Resuming before testing reply sync.
Done well, this should leave you with
A cleaner Outlio setup, fewer avoidable campaign issues, and a more reliable path from setup to replies.
Related articles
How do I connect my accounts to Outlio?
Overview of supported account connection methods.
Connect Google accounts via OAuth
Connect Gmail or Google Workspace accounts securely.
Connect Microsoft 365 accounts via OAuth
Connect Outlook or Microsoft 365 senders.
Connect SMTP/IMAP accounts
Connect custom providers using server settings.
Account settings explained
Understand limits, sender identity, tracking, and account behavior.
Prepare multiple sending accounts
Checklist for adding several accounts safely.
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