Replying to leads
Send replies directly from Unibox. We automatically use the correct sender account to keep your email threads consistent.
How to Reply
Open the conversation
Click on a conversation in your Unibox to open the full thread view.
Write your reply
Type your message in the reply box at the bottom of the conversation.
Thanks for getting back to me! I'd love to schedule a call...
Best,
John
Click Send
Click the Send button or press Cmd/Ctrl + Enter to send your reply.
Reply sent!
Your reply is sent from the correct account and appears in the thread. The lead will receive it in the same email thread as your original outreach.
Automatic Sender Matching
Always the Right Account
Outlio automatically sends your reply from the same account that sent the original email. If the lead was emailed by john@company.com, your reply will come from john@company.com - no manual selection needed.
Reply Features
Rich Text Formatting
Use bold, italic, links, and bullet points to format your replies.
Attachments
Attach files like PDFs, images, or documents to your replies.
Saved Templates
Use saved reply templates for common responses to save time.
Signature
Your email signature is automatically included based on the sending account.
Best Practices
Respond quickly
Reply within a few hours when possible. Fast responses show professionalism and keep the momentum going.
Be personal
Reference their reply specifically. Show you read their message and aren't just sending a canned response.
Include a clear CTA
End with a clear next step - suggest specific times for a call or ask a direct question to keep the conversation moving.
Check Before Sending
Always review your reply before sending. Check for typos, make sure you're addressing the right person, and verify any links work correctly.
Next Steps
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