Getting started with Unibox
Learn how the unified inbox works.
Unibox collects replies from connected campaign accounts so your team can work from one queue.
What this helps you do
Unibox collects replies from connected campaign accounts so your team can work from one queue.
Recommended workflow in Outlio
Open Unibox from the sidebar.
Review unread and recent conversations.
Open a thread to see lead and campaign context.
Apply a status label.
Reply from the thread when appropriate.
Quality checks
- Check Unibox daily during active campaigns.
- Use filters to separate interested replies from noise.
- Keep reply handling fast while context is fresh.
Common mistakes to avoid
- Replying from personal inboxes and losing pipeline context.
- Leaving interested replies unlabeled.
Done well, this should leave you with
A cleaner Outlio setup, fewer avoidable campaign issues, and a more reliable path from setup to replies.
Related articles
Replying to leads
Reply from the correct sender account.
Using status labels
Organize replies by intent.
Filtering and searching Unibox
Find conversations quickly.
Daily unread workflow
Process new replies without missing opportunities.
Handling positive replies
Turn interest into booked next steps.
Handling objections and negative replies
Respond professionally and protect reputation.
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